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Welcome to Vodafone Community
Hi
Yes a Mastercode also known as an unfreeze code is sometimes needed as well as the Nuc.
The Vodafone Social Media Team's can help but not from here
Please contact them via Facebook or Twitter via Contact-us-for-account-specific-queries.
Current Phone >
Samsung Galaxy s²² Ultra 256gb.
Secondary Phone >
Samsung Z Fold³ 256gb.
HI Thanks for the reply, I don't have either of those platforms, but thanks anyway
You're very welcome @Martin1969
I appreciate it's a choice to use Social Media Platforms and respect people's choices to use them or not.
A person can create a Twitter account to contact the Team and then deactivate it once resolved.
Other than that it would be customer services on 191 or Live Chat.
Current Phone >
Samsung Galaxy s²² Ultra 256gb.
Secondary Phone >
Samsung Z Fold³ 256gb.