cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

When will I receive information regarding my unlock request?

Phoneuser99
3: Seeker
3: Seeker

Hello, 

 

I sent a NUC request last Sunday/Monday and I've recieved nothing from Vodafone or Apple regarding the progression of my request to unlock my phone. Is this normal and should I just wait a couple of more days or should I request for another?

 

Thank you.

2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

Usually if a person has passed the criteria for unlocking as instructed in the Nuc form you've  used Vodafone then reply with an email advising they've accepted your unlock request 

 

Perhaps check your email spam email inboxes.

 

Customer service on 191 or Live Chat can help by checking your unlocking request.

 

To add..... An iPhone is not unlocked via inputting a Nuc {unlocking code} like other phone models are, but instead is unlocked remotely by Apple themselves and their Database.

 

So no actual Nuc is sent by Vodafone UK. 

 

The Vodafone Network lets a person know by email it's unlocking has been requested to Apple after accepting your Nuc online unlock request. (Please Check Spam Inboxes too) 

 

Please Note > The iPhone isn't actually usually unlocked to all networks at this stage when Vodafone email you. 

 

What happens is Apple then process the Networks request and occasionally this can take Apple approximately up to another 30+ days sometimes from Vodafone's email to complete an unlock request made by a Network. 

 

To complete the process please Periodically insert an active i.e. connects to mobile network data, alternative Networks Sim Card in the iPhone with hooking upto iTunes is only typically needed if its an iPhone 4 or older although it wouldn't harm to do so. 

 

From the iPhone 5 onwards there's not normally the need to hook up to iTunes to complete the process. 

When it's unlocked you should see a pop up message and the alternatives Networks name will show in the iPhone's status bar. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Thank you for your reply. That seems pretty worring if so, as I need it unlocked by at most the 23rd of August. I'll give 191 a call tomorrow morning and hope for the best.