main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Unlocking

Why 10 days for nuc code???

Highlighted
3: Seeker

I've now had enough of Vodafone purely because of terrible customer services. I completely understand about people working from home but if Vodafone cannot give proper customer service then discounts / compensation should be made to customers that cannot get through to customer services.

 

Why when I'm trying to unlock my old phone when it had been completely paid for and yet I'm still having to wait for 10 days for a NUC code to unlock my old phone for my friend who is on O2 and I'm now seriously thinking of moving away from Vodafone after 12 years being a loyal customer, not missing one payment and yet I'm treated like this.....PATHETIC service! Phone should be automatically unlocked as it is now my property! I cannot stress how angry I am at terrible service. 

View more options
5 REPLIES 5
Highlighted
17: Community Champion

Vodafone have Nuc for most makes and models on file I assume but some have to be sourced directly from the manufacturer @stevegilmour which can cause a delay sometimes. 

This has nothing to do with working from home and the COVID-19 pandemic. 

With some Samsung phones they also need to source a MCK Mastercode also known as an unfreeze code.

With iPhone's it's Apple that unlock the phones directly via their database after being asked by Vodafone. There is no Nuc. It can take from a few days to around 30 days.

 

Which phone are you wanting to unlock may I ask  ?

🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
3: Seeker

Thanks for your reply, it's a Huawei Mate 10 Pro I'm trying to get unlocked. I still stand by my complaint as to why phones are not automatically unlocked when the phone is out of contract. This is a very draconian practice and after looking at many forums that seems to be the sentiment of the majority of customers. 

View more options
Highlighted
17: Community Champion

Nice phone @stevegilmour 

 

Phones on any network have never auto unlocked and I'm not sure Vodafone would be able to auto unlock with current technology.

When a contract runs 24 months it auto changes onto a 30 day rolling contract so unless a person contacts Vodafone to upgrade or ask for the Nuc etc they'll just assume all is ok and the current contract continues. It never just ends.

Ofcom are looking at this > Odcom _ ban-on-mobile-firms-selling-locked-phones. 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
3: Seeker

You should not have sent that to me as it now enforces my argument and anger as to why Vodafone are still locking their phones.... Thanks for trying 😁

View more options
Highlighted
17: Community Champion

Sorry @stevegilmour 

 

Vodafone aren't alone in this practice however !

 

🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options