Welcome to Vodafone Community
Are you using another network sim card that is activated?
i.e connects to mobile data etc.
Also are you currently in the UK @Danbag
Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.
Samsung One Ui 2.1 / Android 10.
Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.