Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results forĀ 
Search instead forĀ 
Did you mean:Ā 
1

Ask

2

Reply

3

Solution

'com.android.phone has stopped' error with new SIM but not with Vodaphone one

Edgefs
3: Seeker
3: Seeker

ā€Ž13-11-2019 10:57 AM

Trying to unlock a Galaxy A3. As soon as I insert the new SIM card from another network, it constantly pops the error message 'Unfortunately, the process com.android.phone has stopped'.

 

Force stopping and clearing data and cache from the three Phone apps in Apps Manager makes no difference even after restart. As soon as I insert back the original Vodaphone SIM card its all fine and no error notification. Any suggestions? 

0 Thanks
2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

ā€Ž13-11-2019 02:42 PM

A very last option I can think of is to back up and factory reset @Edgefs 

 

But obviously I cannot guarantee that would resolve the matter.

Current Phone  >

Samsung Galaxy sĀ²Ā³ Ultra 512gb Phantom Black.

 

 

TJ
Community Manager (Retired)
Community Manager (Retired)

ā€Ž14-11-2019 02:02 PM

Thanks for contacting us @Edgefs. I've not seen this error before šŸ¤” I've taken a quick look and found a few troubleshooting steps:

  • Check for system updates. Being on a lower version could be causing your issue, go to Settings > About phone > System Update to update your phone.
  • Factory reset as @BandOfBrothers advised 

I'm sorry I couldn't be of any more help - have you contacted Samsung to see if they can shed any light on this? 

0 Thanks