nuc code problem

[Edsedge]

Hi You sent me an nuc but I get error when using it network unlock request unsuccessful 

For Sony z5

Thanks

Eddie

[BandOfBrothers]

Hi @Edsedge

May I ask if your using an activated sim card i.e connects to mobile data etc.

[Edsedge]

Yes tried 2 different networks also

[Mark]

I'm sorry to hear the Network Unlocking Code (NUC) you've been provided hasn't worked @Edsedge. We'll be able to take a look into this for you. As we'll need access to your account to do this, please contact us through the link in this private message.