Welcome to Vodafone Community
Hello, trying to unlock an iphone 7 from Vodafone. Received an email from Vodafone saying to insert the new sim and follow on screen instructions and that should be that.
Inserted SIM and got the device is locked to another network message. Followed the instructions on apple site to do a full factory restore, still didn't work.
What can I do now.
Can Vodafone catagorically confirm the iphone is unlocked?
The Vodafone Network lets a person know by email it's unlocking has been requested to Apple after accepting your Nuc online unlock request as I see you have received.
Please Note > The iPhone isn't actually usually unlocked to all networks at this stage.
Apple then process the Networks request and occasionally this can take approximately up to another 30 days sometimes from Vodafone's email to complete an unlock request made by a Network.
To complete the process please Periodically insert an active i.e. connects to mobile network data, alternative Networks Sim Card in the iPhone with hooking upto iTunes is only typically needed if its an iPhone 4 or older although it wouldn't harm to do so.
From the iPhone 5 onwards there's not normally the need to hook up to iTunes to complete the process.
When it's unlocked you should see a pop up message and the alternatives Networks name will show in the iPhone's status bar.
Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.
Samsung One Ui 2.5 / Android 10.
Hi , it's been more than a month now since I recieved the message from Vodaphone that the iphone was now unlocked.
I have tried regularly power on iphone with new SIM and continue to recieve the locked to another network..
Surely this isn't right, is it reasonable that this has taken longer than a month and still no progress.
Is there an escalation path available
If you have iTunes setup on a PC or a Mac, all you need to do is open iTunes, and plug in your phone using the USB cable. Itunes will then recognise the iPhone and will complete the unlock process.