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V by Vodafone

Band not in use message

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2: Seeker

My mothers V-SOS band keeps saying its not in use when she is in bed even though she still has it on. Does the base need to be within a certain distance of the user as the base is downstairs. We have only had the band for 2 days but it seems worryingly unreliable, can an SOS not be sent while it is showing that it is not in use. 

would be grateful for any help 

thank you

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2 REPLIES 2
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Moderator

@serenitykeith Our 'band not in use' alerts are sent if movement isn't detected for one hour. If you'd prefer not to receive these notifications, you're able to tailor the notifications on the app. You can find more details in our support guides 😊

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2: Seeker

Ok thank you I understand how it works now

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