main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

V by Vodafone

Being lied by Vodafone

2: Seeker


 In the last week a got a lot of calls from Vodafone telling me that I have a very good offer on the phones, tablets and all the equipment being an old costumer.

 Yesterday I finally spoke with someone and get my attention saying that if I’m buying a phone I will get a smart watch as well and I accepted,  is sound good so I said why not.

 But today I got delivered only the phone, I said okay  maybe the watch arrive tomorrow but I say to give them a call anyway. I call them and what you think? That offer was never on the market and they said if I want to return the phone is free of charge for next 14 days... For me this doesn’t look right, so I’m asking you guys what should I do, I like the phone but I will never buy it if it wasn`t the offer! Is there any way to complain about this, at the end they sell me wrong information just to get there staff sold..




View more options

Hi @jhonO I'm sorry to hear that you have not received the phone along with the smart watch that you were expecting. We do have some offers which do have a smart watch which you can claim after 14 days, which type of phone did you upgrade to?

If you would like us to look into this further could you please contact us via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK. where one of the team will be able to look at this again and escalate this if needed. 


View more options