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V by Vodafone

SOS Band Issue

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2: Seeker

Hello everyone,

 

I have a SOS Band for my elderly mother and I am the administrator of the band.

My problem is that the SOS app on my phone has somehow lost contact with the Band but I can't re-connect by through the V by Vodafone app because when I try to do so (using the Band's IMEI number) I get a message to say the Band is already activated to another account.

 

The connection to the Band is not completely lost (as I still receive pop up alerts).   I have tried uninstalling and reinstalling the SOS Band app but when I log in with my phone number and one time PIN I just get the message "No band found".

 

Can any of you experts kindly help me?

 

Many thanks

 

Frosty

 

 

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3 REPLIES 3
17: Community Champion

Hi @frostysnowman 

 

I've not used this device but a search on the Vodafone Forum came back with this hit which may help.

V-by-Vodafone/V-sos-app-not-working. 

I wish you all the best with this situation. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

Kind of you to respond  but the symptoms of my problem are different.  

 

When I reinstall the app I get a message that the band is registered to another account..

 

Thanks

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17: Community Champion

Hi @frostysnowman 

 

The V band support team should be able to help you with this problem.  You can contact the Team direct here:  V by Vodafone Support 

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