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21-11-2019 06:08 PM
Hello everyone,
I have a SOS Band for my elderly mother and I am the administrator of the band.
My problem is that the SOS app on my phone has somehow lost contact with the Band but I can't re-connect by through the V by Vodafone app because when I try to do so (using the Band's IMEI number) I get a message to say the Band is already activated to another account.
The connection to the Band is not completely lost (as I still receive pop up alerts). I have tried uninstalling and reinstalling the SOS Band app but when I log in with my phone number and one time PIN I just get the message "No band found".
Can any of you experts kindly help me?
Many thanks
Frosty
21-11-2019 07:14 PM
I've not used this device but a search on the Vodafone Forum came back with this hit which may help.
V-by-Vodafone/V-sos-app-not-working.
I wish you all the best with this situation.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
22-11-2019 09:01 AM
Kind of you to respond but the symptoms of my problem are different.
When I reinstall the app I get a message that the band is registered to another account..
Thanks
22-11-2019 09:31 AM
The V band support team should be able to help you with this problem. You can contact the Team direct here: V by Vodafone Support