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V by Vodafone

SOS Band Issue

2: Seeker

Hello everyone,


I have a SOS Band for my elderly mother and I am the administrator of the band.

My problem is that the SOS app on my phone has somehow lost contact with the Band but I can't re-connect by through the V by Vodafone app because when I try to do so (using the Band's IMEI number) I get a message to say the Band is already activated to another account.


The connection to the Band is not completely lost (as I still receive pop up alerts).   I have tried uninstalling and reinstalling the SOS Band app but when I log in with my phone number and one time PIN I just get the message "No band found".


Can any of you experts kindly help me?


Many thanks





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17: Community Champion

Hi @frostysnowman 


I've not used this device but a search on the Vodafone Forum came back with this hit which may help.


I wish you all the best with this situation. 

Current Phone > Samsung Note 20 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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2: Seeker

Kind of you to respond  but the symptoms of my problem are different.  


When I reinstall the app I get a message that the band is registered to another account..



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17: Community Champion

Hi @frostysnowman 


The V band support team should be able to help you with this problem.  You can contact the Team direct here:  V by Vodafone Support 

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