Long story short: In February I paid for a dog tracker. The website broke, took payment, but would not let me log in to my account, and I never received the confirmation email or product.
I have been chasing this since. I cannot get through by phone because the automated voice sends me text messages that are useless when I never got a tracking number.
I talked to 3 separate people via the online chat. The first two could not help as it was not linked to my account, so just gave me a number to call, which did not help due to the point above, so I went into a shop and showed my payment, which was logged to my account. The third then told me they would give me credit on my account so I could repurchase it (I have a copy of the conversation) but 2 months later, this has not showed up. Furthermore, I discovered that I can't pay with account credit via the V by Vodafone range anyway so would not help me in anyway.
I am down £99 and am getting extremely frustrated by the clear lack of competence when it comes to this.
Any advice on how to get a refund (not credit, I'm past the point of wanting to have any more to do with this company now) or anyone else having this issue?
