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03-06-2020 06:00 PM
Hi,
I bought the tracker for my cat 2 days ago. It’s working although I have had to reinstall the App a few times as it wasn’t updating. But the location is regularly way off. I was with my cat for 15mins in the garden and the tracker was showing he was 5 mins away in one direction and then 5 mins away in the opposite direction. Both locations are much further than he goes. If I didn’t know where he was I would have been really worried. It’s not fit for purpose if it can’t give me a decent location I mean that’s the whole point of a tracker? I know gps is only accurate to within a few meters but this is ridiculous. Can anyone advise what the problem is?
04-06-2020 07:33 PM
@josh
It looks fine.
04-06-2020 08:12 PM
@CarolLD Has it been exposed to any extreme heat or water?
04-06-2020 08:19 PM
Hi @josh
he got it wet on Monday. But it was fine on Tuesday. Just not yesterday or today.
04-06-2020 08:39 PM
@CarolLD I know this sounds silly, but how wet did he get the device? Was it just partial due to rain etc. Or was the device fully submerged in water?
04-06-2020 08:40 PM
@josh
i think it was dipped in a puddle!!
04-06-2020 08:42 PM
@CarolLD I doubt that would've done any damage to be fair, the trackers are built to withstand instances like that. Please can you try putting the app and tracker through a full reset?
04-06-2020 08:43 PM
Hi yes, can you tell me how?
06-06-2020 01:54 PM
@CarolLD Please try to uninstall and reinstall the app via the app store.
I've taken a look into some options for you beyond that, and found the user manual for the tracker itself.
In it, it details how to sync the GPS by:
Was this processed before you activated the tracker? Can you please try this as well as re-syncing the GPS within your phone to see if this helps the positioning issue you're having? To re-sync the GPS in your phone, you'll need to google the specific make and model of your phone and "re-sync GPS" to locate the correct settings steps.
Let us know how you get on 😊
06-06-2020 02:17 PM
Hi @beth
Thanks for looking into it. I’ve uninstalled and reinstalled the App many times, and performed the sync both when I got it last weekend and yesterday.
its still not working as it should and is causing me more worry when my cats got it on, and providing me with no peace of mind.
08-06-2020 06:32 PM