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V by Vodafone

V-Auto stopped sending notifications

3: Seeker

First time here, so, hi.

I bought a V-Auto at the end of April, and up until last friday it was working as expected. However, since 14 June, it has resolutely refused to send any notifications re; leaving and parked etc to my phone. If I check the app on my iphone (ios 12) while I know the car is moving  it does not show any real time updates, but it reports the car as be parked whereever it was when I checked, such as the M1 !! All notifcation settings and location services are enabled on my phone.  I've deleted and re-installed the app, removed and replaced the V-Auto in my vehicle, all to no avail. I've tried Live Chat, which wasn't very helpful, just 30 minutes of being advised to do what I'd already done and a promise that my case would be escalated to the 'second level', and that's it. So currently in limbo with a device that doesn't work and paying £4pm for the priviledge. Anyone here having similar troubles or can suggest anything else, before I give up, cancel my sub, vow never to go near a Vodafone product again and throw the V-Auto in the bin. 

 

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6 REPLIES 6
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4: Newbie

Hi, We have got a V-SOS Band and over the last few days have noticed that notificatins have been missed too if that helps. We usually get notified when my mum puts the band on and then takes it off however we have to go into the app itself to see if she is wearing it or not, They have started working again however it can be hours after, sometimes even at 3-5am which is not good for other family members with the app too.

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3: Seeker

Hello James, interesting that your device isn't working properly either.  Sounds like it's a much use as my V-Auto is at the moment. Really not good enough, and the support from Vodafone so far has been disappointing to say the least. Like you, the whole point of these devices is that they send you notifications to alert you to unexpected movement and giving you real time locations. At the moment, the V-Auto is not fit for purpose. 

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Moderator
Moderator

@Barrovian63 @JamesRoberts330 I'm really sorry to hear you've both had this experience with your V-Auto and V-SOS band - I appreciate how frustrating and this must be for you. So a member of our team can get this looked into and assist you further, please get in touch via Facebook at Vodafone UK, or contact us on Twitter using the handle @VodafoneUK. Don't forget to include the link to this thread, along with your username.

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4: Newbie

Hi Loz, no disrespect to Vodafone but the V by Vodafone customer service team are by far the worst people we have had to encounter, all they said was to delete the apps, reinstall them and it should be working which it wasn't, it took 10 (yes 10) times for us to request a call back for it to actually come through and as for the live chat if its not "busy" they are closed even though they should be operating.

 

We are 99% close to cancelling the service for the V-SOS Band now and getting an alternative product elsewhere. While on paper it is an amazing product there are just too many flaws for it to work properly and provide the service we expected. Few ideas below:

 

1) Notifications need a serious overhaul, maybe send SMS aswell as regular notifications.

2) GPS needs urgently updating, we tested the device at home and according to the app my mum was half a mile away at a strangers house

3) There should be a tracking option in the app for family members to see exactly where the person is or if the band is missing to easily locate it.

4) If there is a second version of the band make it more like a proper watch with the time/date displayed on the screen.

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3: Seeker

Loz, @JamesRoberts330 has pretty much summed up how I feel about Vodafone customer service and my V-Auto. I spent ages in a 'live chat', the majority of which was taken up with going through 'security' to verify who I am. Why, FGS? I'm already logged in under my user name so why do I have to verify my ID again? Then, the only suggestions they could give was to delete the app and re-install, and unplug and plug back in the device. All things I had already tried before contacting Live Chat with no success. Honestly, I think Vodafone must train customer service agents by making them watch repeats of "The IT Crowd" as the advice amounts to nothing more than "Have you tried turning it off and on again?" On Monday, I was promised contact from Vodafone's second tier customer service. I'm still waiting. I had high hopes for the V-Auto, but it just isn't reliable and that makes it useless. I'll give it until next Monday, which will be 7 days since I contacted CS. If nothing improves, then I'll be canceling my subcription and ensuring I never go near Vodafone again.

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Moderator

I'm really disappointed to hear that issues are being experienced with V by Vodafone @Barrovian63 @JamesRoberts330 

 

We have a Specialist team available who work with V, they'd be best to help out with this. They can either call you or it can be done over their Live Chat functionality, find out more here: V by Vodafone

 

Ross

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