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V by Vodafone

V Kids Watch Problem-Can you help?

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3: Seeker

Purchased a V Kids Watch last night and the chap in the vodafone store tried to set it up before closing but was running into some problems. He went through 2 sims and spent a long time on it but as the store was closing, left it to the online team who were going to supposedly fix it and contact me this morning.

Needless to say that didn't happen. I tried live chatting with support but they maintain specialist help won't be around till Monday.

I have downloaded the V by Vodafone and the TCL move apps but when I scan the qr code on the TCL it just hovers on the app and nothing happens. When I scan the phon'e qr code from the vodafone app it shows up as the attachment shown. Surely 2 sim cards can't be faulty!

Any thoughts?

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3 REPLIES 3
Moderator
Moderator

Oh no! Sorry you're having trouble getting this setup @scoopd and the store weren't able to get things sorted for you. So a member of our team can get this looked into for you and help get things up and running for you, please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK. Don't forget to include the link to this thread, along with your username.

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3: Seeker

Thanks. Took it back to the store today. Tried 2 sim cards and 2 watches without success so went for a refund sadly.

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Moderator
Moderator

Oh no, it's disappointing we couldn't get you up and running correctly @scoopd and you've returned the device.

Your customer journey will help us to improve our services in the future though. If there's anything else you need help with, please don't hesitate to get back in touch 👍 

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