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I have today struggled to use the App - this merely showed a spinning disc without the usual status page.
Having un-installed and re-installed the App I cannot get beyond the Get Started page.
In the end I called 191 to find an ongoing update had taken the service offline and was told to try again tomorrow. This raises some serious questions:
Hi @pjstafford having just read your post I checked on my phone and have the same issue. You are right that at least the main account manager should be notified that the system is going down, I think it's disgraceful that we were not told, luckily I have been with my mother today, if a relative has a fall and are waiting for help that isn't coming, to me this is unacceptable.
SOS Band and App all back online this morning.
I am unsure what this update was, but am now questioning the practicality of this as an alert device.
My app wasn't working first thing but came back on a little while back. Extremely worrying to me that this can happen without any notification to account holders.