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V by Vodafone

V-SOS alerts only going to Ipad and not phones

2: Seeker



my mum has recently got one of these which has made her feel safe.....

however the alerts are not coming to all our devices sometimes they come to the phone but today they only went to the iPads so we didn’t know she had a dizzy spell and stumbled.

is there a problem.?

all settings and notifications are all set to allow notifications but nothing

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Hi @Clarksley1 I'm sorry to hear not all devices are being notified, I hope your mum is doing OK after her dizzy spell. Does it give you the option to remove the devices and the re-add them? It may be worth doing this to see if it starts to send to all connected devices. 

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