V SOS band charging issue

[Tombongo]

My V Sos band no longer holds it charge for longer than 1 day what can I do?

[Evie]

Hey @Tombongo! Hmmm that seems odd, as one full charge of the V-SOS band should last up to a month.

Was it charged fully? Is the band or charger damaged at all?

[Tombongo]

Thanks for your response. No damage to the band and when placed on the charging station it charges fine but then 24 hours later it says it requires charging. Previously yes it did last approximately for 1 month.

Tom

[Andy]

Hi @Tombongo 👋 Can I ask how long you have had the V SOS band now?

[Tombongo]

Hello Andy

Just coming up to 1 year. Band details attached.

Regards

Tom

 

[Mark]

Hey @Tombongo, let's take a look into this for you 👀 As your device may still be covered by the  warranty, we'll be happy to take a look into this and arrange the device to be sent for repair. As we'll need to access your account to do this, pop us a message via Facebook at Vodafone UK, or Twitter using the handle @VodafoneUK. Be sure to include your full name, account number, Community ID and a link to this conversation and we'll be happy to help 😊

[Tombongo]

Since I use neither Facebook or Twitter is there another way of communicating with you?

[Stubbo]

There sure is @Tombongo, you can contact our Live Chat Team by clicking here 

Let us know how you get on!