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03-11-2020 11:13 AM
04-11-2020 12:54 PM
Hey @Tombongo! Hmmm that seems odd, as one full charge of the V-SOS band should last up to a month.
Was it charged fully? Is the band or charger damaged at all?
04-11-2020 01:19 PM
Thanks for your response. No damage to the band and when placed on the charging station it charges fine but then 24 hours later it says it requires charging. Previously yes it did last approximately for 1 month.
Tom
05-11-2020 03:24 PM
Hi @Tombongo 👋 Can I ask how long you have had the V SOS band now?
05-11-2020 05:06 PM
Hello Andy
Just coming up to 1 year. Band details attached.
Regards
Tom
06-11-2020 06:04 PM
Hey @Tombongo, let's take a look into this for you 👀 As your device may still be covered by the warranty, we'll be happy to take a look into this and arrange the device to be sent for repair. As we'll need to access your account to do this, pop us a message via Facebook at Vodafone UK, or Twitter using the handle @VodafoneUK. Be sure to include your full name, account number, Community ID and a link to this conversation and we'll be happy to help 😊
06-11-2020 06:42 PM
Since I use neither Facebook or Twitter is there another way of communicating with you?
09-11-2020 05:21 PM