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Vodafone Sure Signal

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4: Newbie

Had rteported this issue elsewhere - had been asked to post details here using template.

 

The issue you’re experiencing:

2 x SureSignal dead - no  lights on.

 

What light sequence you're seeing:  none


Your speed test results from here.   upstream 18.53Mbps   downstream 73.85Mbps

Your external IP address from here.   81.159.96.192

 

Your Sure Signal serial number:

SureSignal 42164956270

This was 3rd unit ( 2 failed early life) 

No lights on .... Support investigated re-registerred, but advise its dead

 

SureSignal 42150799148

No lights on ... Support investigated, but advise its dead

 

 

The results of a traceroute.


VSS Traceroute command

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

PS C:\WINDOWS\system32> tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 52 ms 28 ms 15 ms 172.16.16.57
3 * * * Request timed out.
4 35 ms 38 ms 36 ms 31.55.187.188
5 39 ms 21 ms 22 ms core1-hu0-17-0-5.southbank.ukcore.bt.net [195.99.127.182]
6 21 ms 21 ms 20 ms peer6-hu0-2-0-2.telehouse.ukcore.bt.net [213.121.193.203]
7 12 ms 12 ms 14 ms t2c3-et-7-1-0-0.uk-lon1.eu.bt.net [166.49.211.228]
8 12 ms 12 ms 12 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
etc. etc.

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1 REPLY 1
17: Community Champion

If there's no lights on at all and it's a version 3 Sure signal then you can invoke the 24 month manufacturing warranty @sargan 

Take them.tona Vodafone Highstreet Store.

Some v3 units did have issues and as such customer service on 191 were still swapping them out even if they were out of the warranty period. 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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