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Vodafone Sure Signal

‘Call Failed’ error when making calls

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Moderator

This issue has the following symptoms:

 

For version 1 Sure Signal (the one with four lights on the front):

  • Lights one, two and four are all solid
  • Incoming calls, texts and internet all work correctly
  • When making a call on a registered phone, the error ‘Call Failed’ or similar is displayed

 

For version 2 Sure Signal (the one with 3 lights on the front):

  • The power and system lights are both solid
  • Incoming calls, texts and internet all work correctly
  • When making a call on a registered phone, the error ‘Call Failed’ or similar is displayed 

 

For version 3 Sure Signal (the plug in version):

  • Lights one, two and three are solid Incoming calls, texts and internet all work correctly
  • When making a call on a registered phone, the error ‘Call Failed’ or similar is displayed


Troubleshooting steps:


Check for planned maintenance:

Check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal Community.

 

Reset your Sure Signal:

For further details on this process, please follow the reset procedure.

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