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I was given a SureSignal v2 by a friend, but I am unable to set it up. The error I get is in the title - 500, 1013, ref 2n1.
I've seen past threads need the following details, so here they are:
All of the SureSignal's lights - the red bar, the left-hand icon that looks like signal bars and the right-hand phone icon - were flashing. Now, the red bar light is steady on, and all the other lights are steady off.
Download speed: 31.86Mbps
Upload speed: 4.95Mbps
Traced route to 18.104.22.168:
1 1 ms 2 ms 2 ms bthub.home [192.168.1.254] 2 8 ms 8 ms 6 ms 172.16.12.199 3 * * * Request timed out. 4 12 ms 11 ms 11 ms 22.214.171.124 5 14 ms 11 ms 11 ms core1-hu0-8-0-5.colindale.ukcore.bt.net [126.96.36.199] 6 13 ms 13 ms 12 ms peer6-hu0-6-0-2.telehouse.ukcore.bt.net [188.8.131.52] 7 14 ms 11 ms 11 ms t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [184.108.40.206] 8 11 ms 15 ms 13 ms 166-49-211-254.eu.bt.net [220.127.116.11] 9 12 ms 13 ms 13 ms ae9-xcr1.lsh.cw.net [18.104.22.168] 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. ... hops 13-27 all timed out ... 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.
Your Sure Signal serial number: 4011 2526 401
My SureSignal is connected directly to my BT Hub 5.
That's what I'm trying to do, but when I register with details that I believe are completely valid, I get this 500, 1013 error.
@ICTman1076 In that case we may need to access your account to look into the activation our end. So one of our team can take a peek into the error for you, please get in touch via Facebook at Vodafone UK, or contact us on Twitter using the handle @VodafoneUK.
Alternatively, you can speak to an adviser using Live Chat. Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.