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Vodafone Sure Signal

Cannot add a ported mobile number to Suresignal

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4: Newbie

I'm losing the will to live over Livechat

4/5 times I have contacted them because I cannot add my son's mobile number to my SureSignal (43161688890). His number was ported to vodafone from Tesco mobile. On several occasions I have been told that his number isn't a vodafone number until I give the vodafone account number for the mobile number.

I think here lies the underlying issue that someone in the vodafone system his ported mobile number isn't recognised????

For each chat session, I just cut and paste previous conversations and when I'm told by the chat agent "Don't worry we can sort this out" I  simply reply no you can't. So each time I get transferred to a Suresignal expert who eventually says that they can't add the number and they will  have to send an internal email to get the mobile number added within 24hrs.

24hrs later - nothing has happened.

I'm so sick of going through this process - it's like ground hog day with a different chat agent, obviously no-one is doing anything to resolve this even though the last chat agent put this as a priority (this was a few days ago now) and I can't face going through another 1/2 hr chat session.

There must be a someone in Vodafone who can sort this out????

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1 ACCEPTED SOLUTION

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4: Newbie

Basically after going round and round in circles and being told it's being looked at, I now have to ring the Suresignal team on 191???

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11 REPLIES
Moderator

Hi @odyseus10, I'm sorry to hear of the experience that you've had.

For help setting this up, please use My Vodafone to add the number to the Sure Signal device. 

To do this, select 'Register Sure Signal' and add the number as a new user.

Let us know how you get on :smileyhappy:

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4: Newbie

I've been trying to add this number daily and get the following error, hence the 4/5 chat sessions without resolving the following error.....

Sorry, there seems to be a problem.

We're working hard to fix the issue, so please try again later.: 500, 1024 - [2k1]

 

 

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Moderator

Thanks for updating us @odyseus10.

We'd like to help get this sorted for you. 

So we can do this, I've sent you a private message with details on how to get in touch with our team. 

Once we receive your details, we'll be in touch to help.

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4: Newbie

This has been dragging on for over a month now, waiting for Technical Support to add my son's number to my SureSignal - how hard can it be??

 

I'm beginning to think getting the SureSignal was a waste of time & money, as apart from anything else, it's hit or miss whether my Samsung S7 Edge actually connects to it

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Moderator

@odyseus10 – I’m sorry to hear this hasn’t been resolved yet.

Please reply to the last email we sent (ref: #16232462) and we’ll be able to look into everything further.

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4: Newbie

Just replied to the email as requested,  as another 4 weeks have passed and the issue is still unresolved

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Moderator

I can see we replied to your latest email @odyseus10.

Please let us know how you get on.

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4: Newbie

Basically after going round and round in circles and being told it's being looked at, I now have to ring the Suresignal team on 191???

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Moderator

@odyseus10 - I’m sorry to hear this is still ongoing.

Someone from the team will be back in touch today. 

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4: Newbie
Hello,
Can I ask when this issue is going to be sorted?? 
It's been going on since early June now!
Used the online chat at least 5 times and promised the SureSignal issue would be sorted.
Tried the forum and using the ETF195 [#16232462] was told weeks and weeks ago it would be sorted.
No-one rang me back, but you have had all the information given to you several times and still it drags on & on.
I'm getting really fed up with this and becoming disillusioned with Vodafone customer service
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Moderator

@odyseus10 - Please see the email we sent on 4 August. We’ve got your email reply from yesterday and we’ll be back in touch as soon as we can.

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