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Last month Sure Signal V3 packed up, no lights,
As usual only last around the 2 year mark (had 6 or 7 over the years). get use to spending £60 or £70 even few years (or less). My account is like a graveyard of SS's that have been disconnected, I have yet to find a way to remove.
Anyway phoned & to my surprised after giving serial number they said just in warranty, will send a new one.
I said do I need to send old one back, told no. I guess they could tell if you were lying & used again from the activation.
Absolutely 100% clear it was a free warranty replacement.
Looked at my bill today £78. "One Off Charge". No hint of what it might be. Wonder why it did not show what it was for. ID 123129381203812380.. very helpful.
I phoned & told it was for a SS.
I explained that it was a warranty, bit anxious as thought I might have thrown it away but did have so thought will all be fine as have serial.
Interrogated as to exactly when I phoned or Chatted ( I could not quite remember but pretty sure which day it was.
Were going to have to go over phone or chat records to confirm.
I gave them the serial again saying surely this would state its age & warranty status as before. Not good enough!
continued to question, when repaired etc. etc. I said not asked to send for repair.. "Oh"
At this point I rather lost it (not helpful I know but had already spent ALL morning on a VF Broadband issuse they had cocked up, chat, 1 minutes each line, hello, 1 min, what can I do you you, 1 min, I will help you with that, 1 min) Honestly 1 hour & 10 minues on a really simple query, of course in the end they say, you need to phone regarding that issue as I don't have access to the necessary processes.
Been a VF customer with around 5 phones for 20+ years, £150 pm, if they can't get a manager to authorize £78 on what is clearly a genuine situation & questioning my integrity. Anyway really am moving anything I have to do with VF elsewhere, just signed up VF BB thankfully cooling off period. All 5 phones out of contract so goodbye, the thing is I know they won't care.
I know they have procedures and guess some take advantage but this must be broken or it would show up if ever used.
In the end I actually bought another one from a shop that same day as week end and really needed signal, banking confirmation & actually hrmc etc. I thought handy as a spare then.
Of course if VF actually had a half decent signal anywhere this would not be necessary or implement Wifi calling properley (i.e. SMS) but perhaps in the 22nd centuary they may start to oeprate like a 21st Centuary tech company but I doubt it.
We'll be happy to take a look into this Sure Signal charge for you @bignose2 - if you've been told it would be replaced under warranty, it certaibly should be.
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