Continuous Flashing System Light on Sure signal 2

[Paul-1762]

Can anyone help, I have a continuious flashing system light on my Suresignal 2, which is prventing me being able to use the sure signal capibility...

I have power of and on etc, without luck...

Regards, Paul

[DaveCD]

@Paul-1762 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD

[RoySureSignal]

Hi, 

For 2 days now my Suresignal 2 has been either off (with power light) or flashing both singal and phone lights. I've attempted a reset 3 times bt to no success. Below are results which may help you:

ping 52

dwnload 6.82

upload 0.35

IP address: 84.93.215.19

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  dsldevice (192.168.1.254)  89.364 ms  97.167 ms  99.974 ms

 2  lo0.central10.pcn-bng03.plus.net (195.166.130.250)  46.476 ms  46.116 ms  47.354 ms

 3  411.be7.pcn-ir02.plus.net (84.93.253.87)  46.797 ms

    411.be7.pcn-ir01.plus.net (84.93.253.83)  47.563 ms

    411.be7.pcn-ir02.plus.net (84.93.253.87)  46.724 ms

 4  core1-be1.colindale.ukcore.bt.net (195.99.125.132)  46.707 ms  49.751 ms

    195.99.125.136 (195.99.125.136)  46.609 ms

 5  195.99.127.87 (195.99.127.87)  48.736 ms

    195.99.127.83 (195.99.127.83)  47.679 ms  47.703 ms

 6  t2c3-et-7-3-0-0.uk-lon1.eu.bt.net (166.49.211.230)  47.984 ms

    t2c3-et-7-1-0-0.uk-lon1.eu.bt.net (166.49.211.228)  46.473 ms  67.914 ms

 7  166-49-211-254.eu.bt.net (166.49.211.254)  48.280 ms  47.903 ms  46.851 ms

One other issue I had recently was wife getting a new phone (but same) number and she has lost her sure signal boost/connection - how can that be resolved?

I look forward to your help.

Roy Bichan

[John]

@RoySureSignal Please deregister and register all affected numbers on My Vodafone.
Please allow 24 hours between the deregister and register.
Let us know how this goes 

[tonyvcarter]

I had a situation that sounds very similar. I had tried everything I knew and then rang second line support.

They suggested I replace the ethernet cable between SS and router and do a power cycle on my router and cycle the power on the SS3. My network is a little more complex than that but I either bypassed or replaced all the network components except the router and cycled the power.

I was very sceptical, but did it anyway, and after about an hour of winking lights etc, everything started working again. I had not even done a reset on the SS3 as the Technician said that that should not be necessary.

I decided that I probably had a dodgy connection on an ethernet patch lead and reseating them all might have fixed the problem.

Good Luck!