Dead Sure Signal

[amun]

My Sure Signal 3 appears to be dead - no lights, nothing.

As far as I can see it's about 2 years and 2 months old.

Is there anything that I can try?

[BandOfBrothers]

In my opinion Yes. 

An agent on the phone may have more in-depth knowledge of the issues connected to some of the v3 SS units than online Live Chat. 

[gsmsecure]

From the experience of many others, calling 191 or using Live Chat results in refusal to replace the device and the incorrect advice to purchase a new one.

Either wait for a reply here ir tag a comment on the end of my thread where you will contacted by someone here with a replacement offer.

If you do call 191,  speak to a manager and refer them to Page One of the thread.

It would be quicker however to use this forum.

Ensure you report the failure to the BBC and Trading Standards.

[amun]

The personal contact was simply re phoning 191 etc, not a replacement offer.

Do I wait further, or is dialling 191 the only option?

[gsmsecure]

Can you post the message here?

Try calling 191 and see what happens as it would be interesting to see how it goes.

Give it a go snd come back and let us know. Don't worry, you will get your free replacement.

[Jenny]

@amun – I’m sorry to hear this.

So we look into everything further, I’ve sent you a private message with instructions on how to get in touch.

[Andyphillips27]

Well this is annoying news, I've been wondering for about 6 month why my phone signal in the home was absolute rubbish - now reading this I know why, the SureSignal 3 had blown up and died! - I've unplugged it, plugged it back in several times, moved it around the house and there are no lights at all showing just a whirling sound if you put your ear to the unit!!

Gggrrrr!!! This is a joke, Vodafone can you please assit getting me a replacement unit? I am extremely reluctant to pay for it having read about the number of these exact same incidents with the units on the SS v3, clearly the series (at the time of purchase) has had defective parts used within them.

[gsmsecure]

Andy

While you're waiting for a response from Vodafone,,  please ensure you contact the BBC Watchdog programme via links below then Trading Standards to report the failure.

It appears that many are happy to put a response here in order to obtain thier replacements but are not reporting them as advised which is slowing down investigation into the failures and prolonging the recall of all affected devices.

This can only be achieved by reporting them,  especially any refused to replace faulty units free of charge via web chat and phone calls.

Regards 

[rwatkins24]

I have just found the same problem has happened to my suresignal.  This seems to be a very common problem with this unit.  I see also that this product is classed a classed as a dangerous product.  I have in plugged the unit now and I would like Vodafone customer services to contact me back immediately to replace this unit free of charge as I'm currently out of contract and the only thing keeping me with Vodafone currently was that we had sure signal working at home in a area that has poor Vodafone reception and would be happy to switch all 3 x contracts we currently have to another provider.  Vodafone please contact me back asap if you wish to keep my custom. 

[Colleen]

@rwatkins24 Thanks for bringing this to our attention - we'll be happy to help get this sorted. 

So we can access your account, I've sent you a private message with details on how to get in touch.

[amun]

Hi, Jenny

This is most unimpressive, I have to say. Your PM mentions phoning 191 or the landline equivalent (which I've already done, and there's no option to discuss anything other then the simplest options) or using the live chat approach. I've already said that I've tried this and they refused to sort it out. The PM includes space for links that don't work, and at the end mentions a code, but then ends abruptly.

If anyone needs an example of poor customer service, this is it.

I assume that I have to follow other advice here of lying about wanting to leave just to get to speak to a person - pathetic, but I will do so.