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Deregister sure signal

steadyuk
1: Seeker

Hi, I no longer need my sure signal box and want to pass it on. Can you please advise how I de register it?

Thansk

1 ACCEPTED SOLUTION

drey_p
16: Advanced member
16: Advanced member

HI there

 

You can deregister your SureSignal online through My Vodafone.

 

If you have left Vodafone and no longer have access to the account the SureSignal was registered against, one of the eForum Team will need to help you with that,  They will be along in about 48 hours or so to send you details of how to get in touch.

PWIAC

View solution in original position

13 REPLIES 13

Vodafone team, The serial number of the box to get deregistered is 42143927210

Thanks.

AnnS
17: Community Champion
17: Community Champion

@fergieman 

 

Unless you are able to contact the person who had the Sure Signal registered to their account, due to all the data protection reasons, there is no way this can be done.

 

If you are able to ask the person who had the device registered to their account to use web chat and make the authorisation, it will be deregistered for your use.

 

Even if the account is closed, Vodafone will still be able to locate the account.

Hi, I had a sure signal box registered to my Vodafone account, however I moved my number to another network and can't access my Vodafone to unregister the sure signal, help please vodafone team

Amanda
Community Manager
Community Manager

Hello @Richca

 

I'm sorry to hear you moved your number away.

 

Our Live help team can deregister that for you. 

 

Let me know if you need anything else. 

 

Thanks, 

 

Amanda