ISP Change, VSS3 now not working

[innpin321]

Hi, my ISP changed yesterday and now my VSS3 is not working - flashing red light and two orange lights.

I have tried a reset to no avail.

Please can you assist.

Ping/speed test results: Ping 29ms. Download 24.31 mbps. Upload 8.16 mbps.

My external IP address : 185.62.157.65

Traceroute:

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 3 ms 2 ms 3 ms 192.168.1.1
2 12 ms 6 ms 10 ms 10.171.142.1
3 24 ms 18 ms 18 ms 10.191.100.230
4 23 ms 62 ms 22 ms 6-1-38.ear3.London2.Level3.net [212.187.164.101]
5 * * * Request timed out.
6 18 ms 19 ms 26 ms Vodafone-level3-200G.London1.Level3.net [4.68.72.94]
7 19 ms 18 ms 19 ms ae18-xcr1.lnd.cw.net [195.2.24.157]
8 18 ms 18 ms 18 ms ae15-xcr1.lns.cw.net [195.2.30.114]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

My Sure Signal serial number: 40133872073

Thanks very much!

[Tash]

Thanks for providing this information @innpin321.

Please try a spare Ethernet cable and ensure that this is plugged into port one.

If you continue to experience issues after this, please reboot your router/modem through the following steps:

• Turn off your router or modem at the plug socket, leave it for 10 seconds and then turn it back on.
• Wait for the lights on your modem/router to indicate that an internet connection has been established.
• Press the reset button on the Sure Signal. For further details on this process, please follow the reset procedure.

Let us know how you get on.

[innpin321]

Hi, thanks for the response. Sadly this has not worked. Still have the same pattern of lights - 

left to right: red light flashing. 2nd light off. third light lit orange. fourth light lit orange.

I've also now had two unsucessful chats with the guys in Pune who have not managed to resolve the issue either 😞

Any ideas?

Cheers

Rich

[Gemma]

@innpin321 - Your Sure Signal will need to be set up for port-forwarding. Please see here for more information on this. 

If you need any further assistance with doing this, your Internet Service Provider (ISP) will be able to help.☺️