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Please could you add the following subnet to your whitelist please.
@LNC-Martyn I've checked your IP address and this is already on our white list.If you're still having trouble with your Sure Signal, please follow our troubleshooting guide
I'm not sure how it's on your whitest as this is the first request, please could you check again and ensure we are.
I've checked this again for you @LNC-Martyn, and can confirm that your IP address is already on our whitelist.
Please get back to us with your results when following our troubleshooting guide and we'll be happy to assist you further.