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I’m experiencing intermittent issues (about every 10mins, rectifies after 5 or so mins), with my Sure Signal V3 with the following light sequence.....
Power light - Flashing Red
User Light - Solid Orange
Internet - Off
In use - Off
Speed test - Download - 8.22Mbps. Upload - 0.69Mbps
External IP Address - 188.8.131.52
Serial No. 42163599550
Traceroute (when issue is present)......
1. Destination host unreachable
As mentioned this happens every 10 or so minutes, takes 5-7mins to rectify itself then the cycle continues. Very frustrating!
Any assistance most appreciated.
@lardy2001 - Thanks for confirming all of those details! The light sequence you’re seeing, indicates the IP connection and secure tunnel are successfully established with our network. However, they’ve failed to connect to the networks system to provide service.
So that we can take a closer look, please send us your details by following the instructions in this private message.