Issues setting up Sure Signal v3 (Device can't contact Vodafone services)

[VikingIV]

Hi there,

Took the plunge to get the sure signal to hopefully improve my coverage. I've done the online setup however when I plug it in I get the white left light indicating it's trying to connect then a few 1-5mins it goes to flashing red and sold orange right and middle lights, left light unlit.

I'm with a very small ISP and I wonder if it's a white listing issue with external IP. I'd phone customer services but my signal comes and goes.

Hoping for some tech support. I'm on the advance/expert range of knowledge with IT systems but I have no power to change things beyond my front facing router settings.

The ISP is Edgenetworks Ltd, I'd be happy to do a call but I have to do it away from my house and the sure signal, router etc.

Cheers,
Will

[VikingIV]

Serial Number: four two one five one five eight five zero zero nine

As per other threads please find attached following diagnostics:

tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2    13 ms    17 ms    16 ms  10.255.253.0

  3    16 ms    13 ms    11 ms  100.82.1.9

  4    13 ms    20 ms    14 ms  100.81.1.9

  5    16 ms    17 ms    16 ms  217.146.94.217

  6    15 ms    14 ms    23 ms  xe-0-2-1.rt0.thn.bandwidth.co.uk [5.226.136.1]

  7    24 ms    36 ms    47 ms  lndgw2.arcor-ip.net [195.66.224.124]

  8    18 ms    18 ms    19 ms  85.205.0.86

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

[VikingIV]

I've also opened up the required ports.

Same results:

[jtay]

apologies for hijacking your post, but seems I'm experiejcing the same issue (with BT though...) tracert is failing on the same IP address subnet. 

That IP range is based in Germany... not sure why both our routes would be bounced out there...?

traceroute to 212.183.133.181 (212.183.133.181), 64 hops max, 72 byte packets

1  192.168.0.254 (192.168.0.254)  4.651 ms  1.759 ms  1.924 ms

2  217.32.147.12 (217.32.147.12)  23.110 ms  25.798 ms  23.432 ms

3  217.32.147.62 (217.32.147.62)  24.565 ms  26.942 ms  23.606 ms

4  213.120.176.26 (213.120.176.26)  24.529 ms  25.189 ms  24.487 ms

5  217.41.168.151 (217.41.168.151)  26.492 ms  24.731 ms  25.169 ms

6  217.41.168.109 (217.41.168.109)  25.528 ms  25.531 ms  25.376 ms

7  acc1-10gige-0-7-0-5.l-far.21cn-ipp.bt.net (109.159.249.214)  25.361 ms  24.292 ms  24.827 ms

8  core3-te0-0-0-21.faraday.ukcore.bt.net (109.159.249.171)  25.112 ms

    core3-te0-2-0-20.faraday.ukcore.bt.net (109.159.249.129)  24.941 ms

    core3-te0-9-0-21.faraday.ukcore.bt.net (109.159.249.165)  24.648 ms

9  peer1-et-1-1-0.telehouse.ukcore.bt.net (213.121.193.161)  24.732 ms

    peer1-xe1-0-0.faraday.ukcore.bt.net (213.121.193.165)  25.689 ms  25.765 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  27.594 ms  26.130 ms  27.402 ms

11  85.205.0.93 (85.205.0.93)  27.304 ms  26.881 ms  27.209 ms

12  * * *

13  * * *

14  * * *

15  * * *

16  *

[Sukhi]

@VikingIV & @jtay

I've requested that the IP address is added to our whitelist. Please allow up to 48 hours for this to be put through :).