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Solution

Light one on, light two flashing

Retired-George
Moderator (Retired)
Moderator (Retired)

We’ve created this thread to help with an issue that some people find during setup.

 

This issue has the following symptoms:

 

  • The power light’s on and light two flashes constantly
  • Light two does not go solid

 

Troubleshooting steps:

 

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

 

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

 

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

 

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

 

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

 

If you’re a Business customer, please register on our business Sure Signal page.

 

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

 

Destination IP Addresses:

  • 212.183.133.177
  • 212.183.133.178
  • 212.183.133.179
  • 212.183.133.181
  • 212.183.133.182
  • 212.183.131.128/26


Ports and Protocols:

  • 8 – TCP/UDP                 (All routers)
  • 50 – TCP/UDP               (All routers)
  • 53 – TCP/UDP               (Virgin Super Hubs)
  • 67 – UDP                      (Virgin Super Hubs)                                                    
  • 68 – UDP                      (Virgin Super Hubs)                                        
  • 123 – UDP                    (All routers)     
  • 500 – UDP                    (All routers)     
  • 1723 – TCP/UDP           (BT Home Hubs)          
  • 4500 – UDP                   (All routers)     
  • 33434 – 33445 – UDP    (Virgin Super Hubs)

 

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

 

We find that other users of the same router will usually be able to share tips with you, to get things working.

 

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

 

Thanks,

 

Jenny

600 REPLIES 600

Still nothing. Tried reset. Then reset again after resetting of the modem with firewall set off again. Still only getting Light 1 on & light 2 flashing. Is this an SAC Issue again as I had problems with this in the past. Set to the wrong area?

if it's a SAC issue you would be able to use the VSS for everything, although OB calls would fail every time :Winking_smiley:

 

FDH

Had failed outgoing calls just before this useless box started to just flash at me.

Started working yesterday evening. This morning I now have a flashing power light. Nothing else. Shame the sure signal is not a little thinner. At least it could be used as a door stop then.

I'm glad to report that I came home from work today and VSS was working again!!!!  It's like an old friend has returned and I can now use my lovely new HTC One X at home. 

 

Other than a factory reset and days off the grid, I've done nothing from my end.  Please bear this in mind if you are changing router settings when things have worked fine previously.  This is the same thing I experienced last year.

 

Good luck all.

Same for me. Sure signal started working last night around 6pm. Still working this morning so will see how it goes now.

DaveCD
Moderator (Retired)
Moderator (Retired)

Hi sewell298 and ajm2212

 

Thank you for your posts and for letting us know that your devices are now working.

 

If you have any further queries please do not hesitate to post.

 

Hi sami8090

 

Please can you advise us if you are still experiencing difficulties.

 

I can see that you have connected now and the last connection made was last night.

 

Many Thanks

 

DaveCD

eForum Team

Stopped working yesterday but router & sure signal reset cured it. Today nothing will get the box to work. Only have the power light on steady & nothing else.

Hi Elparaisogolf

 

Thanks for letting us know that this is sorted. I must apologise, I suppose that’s my fault as I naturally assumed that a reset would have already been done. Oh well, I’m glad that it’s now working for you :Smiling:

 

Thanks

 

Hi Wicked-Weasel and welcome to the eForum

 

Thanks for your post here. I’m sorry to hear that you are having problems with this. I appreciate how frustrating this must be.

 

The Sure Signal communicated with our servers at 01:30 last night. I have resynchronised your device. Can you let me know how it goes?

 

Thanks

 

Hi sewell298

 

Thanks for your post here. Can you read through the troubleshooting guide for the light status you are getting please – Steady power light

 

Thanks

 

Wayne

Had done all the troubleshooting for steady power light. Still no change. Have not altered any setting and the sure signal is working again today. Very unreliable at the moment.