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Solution

Light one on, light two flashing

Retired-George
Moderator (Retired)
Moderator (Retired)

We’ve created this thread to help with an issue that some people find during setup.

 

This issue has the following symptoms:

 

  • The power light’s on and light two flashes constantly
  • Light two does not go solid

 

Troubleshooting steps:

 

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

 

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

 

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

 

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

 

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

 

If you’re a Business customer, please register on our business Sure Signal page.

 

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

 

Destination IP Addresses:

  • 212.183.133.177
  • 212.183.133.178
  • 212.183.133.179
  • 212.183.133.181
  • 212.183.133.182
  • 212.183.131.128/26


Ports and Protocols:

  • 8 – TCP/UDP                 (All routers)
  • 50 – TCP/UDP               (All routers)
  • 53 – TCP/UDP               (Virgin Super Hubs)
  • 67 – UDP                      (Virgin Super Hubs)                                                    
  • 68 – UDP                      (Virgin Super Hubs)                                        
  • 123 – UDP                    (All routers)     
  • 500 – UDP                    (All routers)     
  • 1723 – TCP/UDP           (BT Home Hubs)          
  • 4500 – UDP                   (All routers)     
  • 33434 – 33445 – UDP    (Virgin Super Hubs)

 

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

 

We find that other users of the same router will usually be able to share tips with you, to get things working.

 

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

 

Thanks,

 

Jenny

600 REPLIES 600

briantoole
2: Seeker
2: Seeker

Hello George

 

My Gateway perfectly for over 10 months, before packing up about 3 weeks ago.  After lengthy conversations with your colleagues, and via a long communication with BT, who are my ISP and also supply my router, I was sent a replacement unit, which is now fully registered, and the original deregistered.  Sadly, the new Sure Signal has not worked since its arrival.

 

Ideas please

 

Brian Toole

 

 

Add me to the list, working perfectly for 5 months , now stuck with the 2n flashing light issue, tried every solution on this forum to no avail.

Me too, working perfectly for 5 months , now stuck with the 2n flashing light issue, tried every solution on this forum to no avail.

I guys,

 

As mentioned at the bottom of George's post, if all the checks he lists do not work, then can you post the details of your routers so we can see what hardware is involved?

 

I'm sure we can get this sorted!

 

DaveN

 

eForum tea

Dave,

 

Like so many others on this post recently my SS box just stopped working after being fine for 7or8 months.

Same symptoms - light one on Light two flashing.

 

Nothing has been changed on the router and it is enabled for upnp anyway.

 

As requested here is the technical details and the troubleshooting so far:-

 

ISP: Virgin Media Cable broadband - XXL 50mb

Router: CISCO RVS4000

(also tried port forwarding but made no difference)

UPnP enabled

 

via helpdesk reregistered and resyncd - no change

Replacement SS Box supplied - registered and synced

No change to symptoms.

 

So I think it is time for Vodaphone to take us seriously and troubleshoot the problems properly.

 

Thanks,

 

AdrianM

Hi,

 

Just to let everyone know there is hope...

 

After a week of no connection the day after my post I was finally reconnected and sure signal is up and running again.

 

It is frustrating that all the advice from the help desk about routers and ports etc was all red herrings - as I always though as sure signal had worked fine before and nothing had changed.

 

Hopefully Vodaphone found the glich and everyone else is up and running too. You do need to wait a bit - it took six hours for the connection to register.

Hi,

I have had the same problem intermittently since I had the Suresignal, but its now been down for 2 days, I suspect the same reason as everyone else.  

 

I am glad that the hardware issues, port forwarding etc are not the cause, as like others, nothing has changed on my setup and its simply stopped working.

 

For those that its now back up and working for, did you have to reset it, turn it off again, or did it just suddenly connect?

 

Fingers crossed the rest of them start working again soon.

 

 

Mine came back on by itself while I was sleeping last night.

 

So far seems to be working.

Mine is still not working following being resynched by VSS tech support. Solid power light and flashing @ light. Nothing else. Really annoying problem :Sad_face:

serial 21230012466

Mine has stopped working today -  Ihave had it three months and it hasn;t skipped a beat except for the garbled first call (underwater noise) each day.

 

This is really frustrating I have to go half a mile from my house now to get a signal.  

 

Nothing in my setup has changed I have rebooted my router and the sure signal to no avail.  My phones have been rebooted also.

 

The support from Vodafone is shockingly bad.  Fingers crossed that it might fix itself overnight?