Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[neil54]

To add to the previous comments- I'm pleased to report that my VSS is now up and running again but needed a full reset to achieve.

Lets hope Vodafone can be more upfront if it happens again in the future and accept that there is a network problem rather than immediately blaming the ISP/Internet connection or anything else handy.

[rwhitetlc]

Neil wrote "Lets hope Vodafone can be more upfront if it happens again in the future and accept that there is a network problem rather than immediately blaming the ISP/Internet connection or anything else handy."

I am sure that we all agree with that comment.

[rztommy]

Hi Ben

Still no joy here I am afraid. After hard reset eventually settles down to RX/TX on port 4500 and TX on port 500. Light 1 solid and light 2 flashing.

Rztommy s/no 21197002369

[Azaniah]

Even mine appears to be working now.

Which would imply that port 4500 UDP isn't actually used...

Fingers crossed this now fixes my orig problem...

[RGreen]

My sure signal started working again at around lunchtime today, this followed a second call to Technical Support, where I was once again asked to contact my isp to help resolve the problem. I didn't have time to do this, however the situation resolved itself shortly afterwards.

[jb]

@ BenJ

My Sure Signal came back on yesterday however I've been trying to add one of my handsets (that was previously registered to SS before it cut off) but keep getting a pending message so I can't.

Please help!

[Krispy101]

After having this problem on and off for a few days (especially on the dates mentioned previously) and thinking it was just me, I finally decided to google it and stumbled upon this thread. I too, am having the same issue with the first light solid and the other (internet) light flashing steadily on and off. The ethner activity light is blinking orange too, which shows there's network "talk" as it were.

My Serial number is:21229660671

This is getting ridiculous, because I'm in an area with no signal as it is, and so I effectively have no mobile phone now. If this doesn't get sorted I'll have to take matters even further.

Kris.

[Digicom]

Oh dear well that didnt last long!!

Not even 4 days and now my suresignal for last 2 hours is back at  Light 1 On, Light 2 Flashing!!

How many times do i have to go through this!

Vodafone best sort this out once and for all as im sure another provider will welcome the £63 +vat  i pay every month for my line rental

SureSignal Serial Number *
    21229655598

[Digicom]

C:\Documents and Settings\user>tracert 212.183.133.178

Tracing route to host212-183-133-178.uk.access.vodafone.net [212.183.133.178]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    25 ms    25 ms    25 ms  92.28.32.1
  3    26 ms    25 ms    26 ms  xe-8-1-0-100.ner002.irl.as13285.net [62.24.254.2
18]
  4    25 ms    26 ms    26 ms  xe-10-1-0-100.bragg002.man.as13285.net [62.24.25
4.219]
  5    29 ms    26 ms    27 ms  xe-10-0-0-rt002.man.as13285.net [78.151.225.9]
  6    44 ms    26 ms    27 ms  xe-11-3-0-rt001.man.as13285.net [62.24.240.128]

  7    34 ms    33 ms    33 ms  xe-11-1-0-rt001.sov.as13285.net [62.24.240.14]
  8    33 ms    41 ms    38 ms  host-78-144-1-134.as13285.net [78.144.1.134]
  9    33 ms    33 ms    33 ms  abovenet.killercreation.co.uk [79.141.38.129]
 10    34 ms    33 ms    34 ms  above-gblx.lhr3.uk.above.net [64.125.12.154]
 11    43 ms    42 ms    42 ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx
.net [64.214.144.122]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[Topbhoy65]

Hi Ben, my Suresignal has not worked for about 4 days. I have tried re-setting it and changing my router settings but still nothing.

I have a BT Homehub 2 and my serial number for the Suresignal is 21196945212

Many Thanks

Gary Monaghan