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Lost ability to manage my Sure Signal

Soofla
10: Established
10: Established

Yesterday I added my Sure Signal back to my account afetr deactivating it. This appeared to go OK. I've now tried to log back into my account and add my wife's number. I no longer have any options to manage a Sure Signal.

Under my account summary I have the options:

Account Summary

Bundle Usage

Billing

Services and Extras

Upgrade or change bundle

Account Settings

 

No matter which of these options I go into, there is no longer a "Sure Signal" option. I simply can no longer manage the device. I cannot deregister it if I want to, it is as if there is no device assoicated with my account.

Can someone tell me what I need to do to resolve this please.

1 REPLY 1

ChazzD
Moderator (Retired)
Moderator (Retired)

@Soofla

Please take a look at our Sure Signal Troubleshooting thread, then post back your results if you’re not directed to an existing thread.