main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Vodafone Sure Signal

My Sure Signal v3 Fails to power up

Highlighted
2: Seeker

I have noticed that my Sure Signal V3 is not powering up no lights when plugged into the power socket the socket power is good.  

View more options
3 REPLIES 3
Highlighted
17: Community Champion

Unfortunately it sounds like the SS has failed @sraine218 

Please unplug it now if you haven't already.

To advise From 1 July 19 the T&C's for Sure Signal changed. 

For any customer buying a Sure Signal from this date onwards, the warranty on the device and the guarantee of service has moved from two years to one year.

Sure Signal will no longer be available for purchase from 30 April 2020 but Vodafone will replace a SS that is still under warranty as far as I'm aware. 

Pop into a Vodafone Highstreet Store or speak to Customer services  

They have done this because the Sure Signal is seen as old tech as it uses 3G however as many only still get 3G I personally do not see 3G as an older type of connection but that's my personal opinion, and so and now have moved towards Calling Over WiFi for eligible phones and tariffs but at the moment this feature does not support texting.

https://www.vodafone.co.uk/network/calling-features/wi-fi-calling

Sure Signals may still be available by buying them privately from selling sites but please ensure the original owner has properly de registered the Sure Signal. And if a Sure Signal has not been used for 3+ months it can be temporarily barred from the network. The original owner needs to un bar the Sure Signal. 

If not used for 12+ months then it's permanently barred and will not work again.

 

A recent similar thread 》Vodafone-v3-sure-signal-no-power-light. 

I wish you all the best with this situation. 

 

🌈 Stay Safe & Stay Alert.  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
2: Seeker

Thanks for the update not sure how I boost my signal now 😩 might be time to a provider that I can get a better signal with

View more options
Highlighted
17: Community Champion

Are you able to try Calling Over Wi-Fi in the interim.

I hope all goes well for you @sraine218 

 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options