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Vodafone Sure Signal

My Vodafone Sure Signal 3 is not working with BT Infinity 2 - are they incompatible?

1: Seeker

My Vodafone Sure Signal 3 is not working with BT Infinity 2 - are they incompatible?

 

PS I am not technical

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Moderator

@Bruce1959 - So we can take a closer look into why it’s not working, please let us know the below:  

What light sequence you're seeing:

Your speed test results from here.
Your external IP address from here.

 Your Sure Signal serial number:

 The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

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