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My sure signal has lost all lights

marieclaret
2: Seeker
2: Seeker

Version 3 sure signal

The issue you’re experiencing: Not working

What light sequence you're seeing: No lights

Your speed test results from here. up 34.47  down 1.86

Your external IP address from here. 84.92.123.145

Your Sure Signal serial number:42164837967

The results of a traceroute.

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

D:\Users\Maria>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

D:\Users\Maria>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

D:\Users\Maria> tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     2 ms     1 ms     1 ms  dsldevice.lan [192.168.1.254]
2    14 ms    15 ms    16 ms  lo0.central10.psb-bng01.plus.net [195.166.130.252]
3    15 ms    15 ms    18 ms  411.be5.psb-ir02.plus.net [84.93.253.103]
4    15 ms    17 ms    16 ms  195.99.125.138
5    16 ms    16 ms    17 ms  host213-121-193-203.ukcore.bt.net [213.121.193.203]
6    16 ms    16 ms    16 ms  t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]
7    16 ms    15 ms    16 ms  166-49-211-254.eu.bt.net [166.49.211.254]
8     *        *        *     Request timed out.
9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12     *        *

9 REPLIES 9

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @marieclaret

 

Please Note : If the Sure Signal displays ANY signs of internal failure / no lights then unplug it straightaway and contact Vodafone Customer Services.

Sure Signals have a 24 month manufacturing warranty but because Vodafone are aware of that some of the v3 SS are experiencing issues then even if it’s out of warranty they will help. 

This is a long running thread with information in and it maybe prudent to post in here too > Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Burnt-out-amp-Dead.

 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Hi

 

Your device has suffered internal failure and needs to be replaced free of charge by Vodafone.

 

Please read the thread https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-B...

 

that BoB earlier posted. You should also report this failure to Trading Standards via Consumer Direct in order they have a record.

 

Please post the reference number of your call once spoken to them.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

Thanks, I did contact them and they were terrible, insisted I took it to a shop, but I am 20 miles from a shop. In the end I had to post it to the shop - hoping they refund me the postage. I only bought it online in February. I am really unhappy about their customer services.

Its unfortunate your so far away from a Vodafone High street Store but I would have thought they could have sent out a Returns Bag for you. 

I hope all goes Ok for you. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Any other company would email a prepaid postal label.

Hi

 

I don't understand what their issue is considering you're not even a quarter into the warranty.

 

Whether you post or take it yourself you can claim the costs under consequential damages within UK Consumer Law.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

John
Moderator (Retired)
Moderator (Retired)

@marieclaret We'd like to take a look into this further for you.
Please pop us an email using the instructions provided to you via private message and we'll be in touch as soon as we can.

Hi

 

February as in 2017?

 

If this is the case, please ensure you report to Trading Standards as Vodafone assured them all units supplied after Aug 2015 were of a new,  more reliable design.

 

Your unit failing goes against what they conned Trading Standards into believing.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

Yes Feb this year. The one I had previously (V2) stopped working and was out of warranty, but I managed to get them to give me £35 discount on a new one as I said I would leave otherwise. They really are hopeless! I think this might be the final straw and I will move to another provider.