New SureSignal 3 issues

[stateoil]

Can anyone help me with this Suresignal 3.   Couple of issues with a new setup of a SureSignal 3.

(1) I cannot add any numbers within the Vodafone portal - "

Sorry we are not able to process your request because of following errors in your form.

• Sorry, we're having a technical problem at the moment. Please try again in a few minutes. If you keep seeing this message, please contact us through the help centre."

(2) 1st light is flashing red and the 4th light is solid orange

I have reset it and it made no difference.

I have made a DHCP reservation so the static, public IP of the SureSignal 3 is 212.161.81.46

Serial number is as follows - 43171258700

DASH BOARD

Serial Number * 43171258700  Status active

Location Postcode W1H 7JT  Date of registration 21/09/2017 12:13:56

[stateoil]

Forgot to add:

- the speed test result - http://beta.speedtest.net/result/6643053750 circa 180mbps upload and download

-traceroute

solonr01#traceroute 212.183.133.177

Type escape sequence to abort.
Tracing the route to 212.183.133.177

1 195.110.72.169 0 msec 0 msec 0 msec
2 ir3.fra.router.colt.net (212.74.76.181) 4 msec 0 msec 0 msec
3 ae0-1203-xcr1.lnd.cw.net (195.66.236.182) 4 msec 0 msec 0 msec
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solonr01#

[lmpclark]

I am having the same problem left light flashing red and 4th light orange solid. No other lights on. Suddenly stopped at 13:00h today. Vodafone support reset and said it would sort the problem but alais no ... any help please

[Alex]

@lmpclark @stateoil The light sequence you're seeing shows an error with your device connecting to the router. 

Please check the connectivity to your router and your router settings.