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Vodafone Sure Signal

No Lights on Sure Signal V3, not even the red power light

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2: Seeker

The issue you’re experiencing: No Lights on Sure Signal V3, not even the red power light

 

What light sequence you're seeing: no lights are on at all 


Your speed test results from here

PING
9ms
 DOWNLOAD
45.65Mbps
  UPLOAD
17.89Mbps
 Result ID



Your external IP address from here. 2a02:c7f:3a70:5000:444f:5ccd:f521:da03

 

Your Sure Signal serial number: 43152127494

 

The results of a traceroute. 


Tracing route to 212.183.133.177 over a maximum of 30 hops

1 5 ms 3 ms 6 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 10 ms 11 ms 10 ms be383.pr2.thlon.isp.sky.com [2.120.8.182]
4 * * 10 ms lag-102.ear1.London1.Level3.net [212.113.9.141]
5 14 ms 20 ms 15 ms Vodafone-level3-200G.London1.Level3.net [4.68.72.94]
6 9 ms 9 ms 10 ms ae0-xcr1.lsh.cw.net [195.2.24.110]
7 10 ms 11 ms 9 ms ae36-xcr1.lns.cw.net [195.2.25.170]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

 

 

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1 REPLY
17: Community Champion

Hi @Paulgoldie72

 

It sounds like the unit has failed if no lights are On. 

Unplug the Sure Signal now please and phone customer services on 191 or Live Chat and advise them whats happened. 

It's covered by the 24 Month Manufacturing Warranty but even if that has elapsed customer services have continued to provide support by replacing them as they are aware some v3 units have failed. 

More info in Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Burnt-out-amp-Dead.

Current Phone > Samsung Note9 _512Gb > Model: SM-N960 Duos.

Samsung Gear s3 Frontier Watch.

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