Welcome to Vodafone Community
@leoniekennedy - To help us take a closer look at what’s happening, please let us know the below:
The issue you’re experiencing:
Your Sure Signal serial number:
The results of a traceroute.
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 18.104.22.168 press Enter
Paste the output of this command into your reply.