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Solution

Please could you reset my SS3?

martinj42
2: Seeker
2: Seeker

The issue you’re experiencing: After a couple of years service, I am increasingly seeing outages of hours at a time for weeks.  Now had no service for a couple of days.  Nothing changed here that I'm aware of...

What light sequence you're seeing: Red light solid, Second light flashing slowly white. All other lights off. Power cycling and holding reset button has not helped.  Occasionally the two right-hand lamps flash orange briefly.
Your speed test results from here.  74 Mbit/sec down. 18 Mbit/sec up.
Your external IP address.  ARP scan of the network segment shows that 217.169.18.176 = b0-46-fc-80-a7-fc.  No NAT used, dedicated static IP address.

Your Sure Signal serial number: 42151590827 (part no 3JR09113ABBB)

The results of a traceroute.   From a Mac on the same network segment..

traceroute -P icmp 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets
 1  161 (217.169.18.161)  1.744 ms  1.368 ms  0.907 ms
 2  bottomless.aa.net.uk (81.187.81.187)  10.670 ms  10.792 ms  10.658 ms
 3  j.aimless.thn.aa.net.uk (90.155.53.50)  11.023 ms  12.890 ms  11.104 ms
 4  gi200-0-0-17.ccr22.lon01.atlas.cogentco.com (149.11.172.217)  11.888 ms  11.927 ms  11.140 ms
 5  ae23-xcr1.lns.cw.net (195.2.19.121)  11.028 ms  10.964 ms  10.933 ms
 6  * * *
 7  * * *
 8  * * *
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *

 

Thanks for any help!

 

Kind regards

- Martin

2 REPLIES 2

martinj42
2: Seeker
2: Seeker

UPDATE.  The unit is no longer showing any lights at all.  The white light has stopped flashing, and the red light has gone out.  I've tried unplugging for 30 secs and replugging - no luck.   Presumably this means the power supply is dead, so I've unplugged it.

 

Is Vodafone able to help at all?  I have no Vodafone coverage at all now: 2G, 3G or 4G!

 

Thanks and kind regards

 

- Martin

 

Colleen
Moderator (Retired)
Moderator (Retired)

@martinj42 Sorry for the delay in getting back to you. 

We'll need to look into this. I've sent you a private message with details on how to get in touch with our team.