Welcome to Vodafone Community
I would suggest speaking to Customer Services and asking if the Sure Signal can be deregistered at their end, so it can then be registered onto your account
We'd need to access the account to get everything tidied up - your mother's deactivated online registration would still be blocking any new one, for example. I'll send you a PM so we can do this.
You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.
We may need to speak with your mother, depending on whether you were given authorisation to discuss the original account, but we'll be able to see that when we get your details.
I have had a sure signal device for 3 years but last week it stopped working.
Despite many calls to customer services and 2nd line technical it will still not work.
We'll be happy to take a look for you.
Can you confirm the following so we can see where the issue may lie?
- The light sequence on the4 Sure Signal box, both when idle and when trying to call
- Has anything changed recently, such as a new router or a new SIM card for a connecting phone?
- Is this affecting some or all registered numbers?
- What is the serial number of the Sure Signal box?