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Please resync my sure signal

aw378
3: Seeker
3: Seeker

My Samsung Galaxy A3 has stopped working (either No Signal or Emergency Calls only) with my sure signal (serial number 42151533066). I have rebooted both my router and sure signal, I understand I need a re-sync? Help!

1 ACCEPTED SOLUTION

Mark
Community Manager
Community Manager

@aw378

 

I'm sorry for the delay in our reply, I've reset you Sure Signal has requested.

 

This can take 6 hours to complete, once completed you'll need to restart your handset in range of the Sure Signal.

 

If you have any further issues, don't hesitate to get in touch.

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13 REPLIES 13

Hello,

My sure signal has stopped working!

I have power light on.

Internet light is white, and flashing slowly.

After a while, the service light, and the in use light, come on solid orange for about 5 seconds. Then they go out, and the internet light continues to slowly flash white.

Serial number is 42151585108

Please can you help me.

Thank you.

Alex
Moderator (Retired)
Moderator (Retired)

@guy56 Please take a look at our Sure Signal Troubleshooting thread.

 

Post back your results in reply on this thread. :smileyhappy:

My sure signal v1 hasn’t worked for a few days. I’ve tried reset. 

Please can you check and re sync. 

Serial no 21196832816

 

thanks 

sam

JohnJ
Moderator (Retired)
Moderator (Retired)

@Ssullivan I can see the your Sure Signal connected with our servers this morning.

It does look like you've requested for the device to be removed from our systems, so I haven't been able to process a resync for you. 

If you decide to reconnect your device we can request this for you.

Please let us know how you get on.