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Please could you check IP address 220.127.116.11 to make sure it's white listed ? In case that's not the reason the VSS can't connect, here is more information:
What light sequence you're seeing:
The green light on rear is static, red light flashing, only green power light on the side, no other lights on.
Speed test results.
20 Mps down/ 10 Mbps up
External IP address.
The results of a traceroute.
# Hop Host Loss Sent Last Avg. Best Worst Std. Dev. History Status
Hey @RobColver, thanks for getting in touch. I've taken a look and your IP is on the whitelist. From the lights you've described, it seems like the Sure Signals detected a fault.
You can pop into your local Vodafone store and they'll be happy to replace it for you, if it's still within warranty. Alternatively, please contact us via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK and I'll be happy to send you a replacement.
Please also provide a link to this thread too, along with your username; this will save time and we’ll be able to help you quicker.
Many thanks for your response. Before going down the replacement route, I just wondered what you made of the traceroute that I enclosed with my last message? It looks to me as though the VSS has no chance of connecting to your servers.
I'd definitely be looking into a replacement, it seems like you've got a faulty Sure Signal from the get go this time @RobColver; I'm really sorry for any inconvenience this is causing.
As I mentioned previsouly, get in touch via Facebook or Twitter; I'll be happy to get you a new one sent out as quickly as possible. If you link to this thread and provide your username, if anyone else in the team picks up your message; they can get you a new one sorted too 👍
Do you only provide replacements for units that are still under warranty? If so, can you tell me whether or not mine is? The Serial Number is 21224715694