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Vodafone Sure Signal

Replacement SS won't work

2: Seeker

Received a replacement SS a couple of weeks ago - previous one, same version (3) working fine but stopped powering up.

Plug and play didn't work.

Tried everything I can think of - changed cables, reset, resynch, re-register, port forwarding, phone off/on, router reboot.....no change,

Troubleshooting results:

Lights: Power light solid red, first two lights, solid white. 

Speed: ping = 12ms, Download = 33.16 MBps, Upload = 1.73 MBps

IP Address = 86.137.181.232

Serial number: 42181558489

Tracert results:

 

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 2 ms 2 ms 2 ms bthub.home [192.168.1.254]
2 * * * Request timed out.
3 * 11 ms 10 ms 31.55.187.177
4 11 ms 10 ms 11 ms 31.55.187.184
5 11 ms 10 ms 17 ms core1-hu0-8-0-5.southbank.ukcore.bt.net [195.99.127.178]
6 12 ms 12 ms 10 ms peer6-hu0-6-0-6.telehouse.ukcore.bt.net [195.99.127.3]
7 11 ms 12 ms 11 ms t2c3-et-7-1-0-0.uk-lon1.eu.bt.net [166.49.211.228]
8 12 ms 10 ms 11 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Please help!

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