cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Sky MER and SS

johndoe1
7: Helper
7: Helper

Recently took out an iPhone SIM only tariff with VF and at the same time ordered a SS box as I knew there was no VF 3G at home (only get Edge)

 

I should have read these forums before ordering really as my ISP is Sky and my D-LINK Sky router was changed over to MER the other week, which apparently wont work with the SS box?

 

Are VF working on this issue, considering Sky are in the process of changing over all their Broadband users from PPPoA to MER?

1 ACCEPTED SOLUTION

Hi guys,

 

I've just had word back from our Sure Signal engineers that the new Sky IP ranges mentioned on the last page have now been added to our firewall whitelist.

 

Can anyone on Sky who was in that IP range please let me know if your Sure Signal is now working. You'll be able to check your IP address here. Please note that you may just need to reset your Sure Signal beforehand.

 

George

eForum Team

View solution in original position

597 REPLIES 597

Hi there keymaster,

 

Your VSS is currently showing as de-registered.

 

If you'd like to discuss your options about a replacement VSS I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

LeeH

 

Hi there

I have just bought a Sure Signal and use Sky. But, it doesn't appear to be working. Here are my detals:

Speedtest: 2.82mbps download, 0.61mbps upload
Pingtest: Line Quality B MOS: 4.33
Ping: 116ms
Jitter: 5ms
Packet loss: 0%
Server: Milton Keynes Distance 50 miles
ISP: Sky Broadband 2.223.114.253
Sure Signal Serial Number: 40124116803

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 4 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
2 42 ms 40 ms 40 ms bm0.eapak-dhcp.isp.sky.com [2.223.114.254]
3 112 ms 112 ms 108 ms 10.245.208.17
4 106 ms 105 ms 107 ms te0-6-0-2.er11.thlon.ov.easynet.net [89.200.135.
31]
5 105 ms 101 ms 95 ms bu4.gr10.telon.uk.easynet.net [89.200.135.145]
6 113 ms 119 ms 125 ms AMDGW1.arcor-ip.net [195.69.145.123]
7 130 ms 129 ms 130 ms 92.79.213.137
8 150 ms 149 ms 144 ms 85.205.116.10
9 * * * Request timed out.

Are you able to help?

Many thanks

Richard

Hi Richard, 

 

I've checked your serial number and I can see that you registered yesterday afternoon, and your Sure Signal connected with our servers at 3:12 this morning.

 

The initial activation can take up to 24 hours, but in this case it took just under 10 hours - can you confirm that you're up and running now?

 

Paul

PLEASE CHECK MINE

 

2.127.74.62

 

SS Sn  40110437882

Hi shenderson8,

 

As you've deregistered the Sure Signal, I cannot look to re-sync the device, but I can confirm the IP address is on the whitelist.

 

As there is no issue with Sky routers and you don't mention the light sequence you're seeing - this helps to see where Sure Signal issues lie - can you please check the Sure Signal troubleshooter for any thread which matches the issue you see when you re-register the device and then follow the steps in that thread. If they do not help, Post the requested information in the relevant thread and we'll be able to look further into this.

 

Dave

TRIXIE74
2: Seeker
2: Seeker

Hi there, I'm having the same problem here!! I'm not expert on these IT matters but can just about get by.

 

I have just signed up to Sky broadband and have got a Segamcom Fast2304 router which uses MER!! However my IP Address begins with 90.xxx.xxx.x. So having forwarded all the correct ports for the VSS to operate I am starting to think it must be the MER issue!!

 

Having just moved to an area with really bad reception, to the point where I can't use my phone, I was hoping the VSS (provided for free) would solve my issues. At the moment I am gonna have to look at ending my contact over these issues!!

 

Come on Vodafone sort this problem out, I look forward to hearing a prompt reply......

gregholmes1974
2: Seeker
2: Seeker

Im just about to sign up with SKY BB.  Do you think that this 'should' work OK ( i e its just a temp issue ), or should I hold off until its definately resolved one way or the other??

Hi,

This is my home IP 2.218.78.167

thanks

MIne is 2.220.xxx.xx. Have factory reset the VSS about 4 hrs ago, no change as yet.....

 

It would appear from this thread that Voda is confirming that MER compatibility is no longer considered an issue, it is purely down to the IP address? Can someone confirm?