main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Vodafone Sure Signal

Sorry, there seems to be a problem. We're working hard to fix the issue, so please try again later.:

2: Seeker

Just received my new sure signal and when I try to add new users I get the error 

 

Sorry, there seems to be a problem.

We're working hard to fix the issue, so please try again later.: 500, 1024 - [Error ref 1o2]

 

I have run a traceroute on windows CMD, below are the results.

1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 10 ms 10 ms 10 ms be432.pr2.bllon.isp.sky.com [2.120.10.0]
4 * * * Request timed out.
5 8 ms 8 ms 8 ms Vodafone-level3-200G.London1.Level3.net [4.68.72.94]
6 8 ms 8 ms 8 ms ae0-xcr1.lsh.cw.net [195.2.24.110]
7 8 ms 8 ms 8 ms ae36-xcr1.lns.cw.net [195.2.25.170]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * *

 

The lights on the front are correct, and my partners phone is using it as her signal is full 3G and is not how it normally would be.

 

Something isnt right here, can you please advise.

 

Regards

View more options
1 REPLY 1
Administrator

@RaiderUK Have you tried this on an alternative browser? You may also wish to clear your cache and cookies before attempting to add the number again. 

If it's still not working after trying the above, please contact us using the link in my private message

View more options