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Vodafone Sure Signal

Sure Signal 3 meltdown

2: Seeker

Alcatel Lucent model 9361.  Part number 3JR09113ABBA

 

I returned home today to find that my Sure Signal has no lights and is emitting a low pitched hum and a burning smell.  I have now switched it off and learn from various other threads on here that this is a known fault.  I need this for work, as no coverage in my village, but am concerned that a replacement will be dangerous.

 

Am I expected to buy another unit or will this be replaced as clearly this is a common and known fault.  Why have all the existing units not been recalled?

 

My serial number is 42141618183.

 

thanks

 

Nick

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2 REPLIES
17: Community Champion

Hi @nickclowe

 

Please unplug the SS.

Phone Customer Service On 191 and they will deal with this for you. 

The SS has a 24 Month Manufacturing Warranty but they’ll still deal with v3 SS that show this issue if they are past the 24 months. 

They havent been recalled as not all are affected imo.

This is a long running thread with info in. 

Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Burnt-out-amp-Dead.

IMG_1084.JPG

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Moderator

@nickclowe Should you need any further assistance with this, I've sent you a private message with details to contact our team directly.

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